Once a Knowledge Mapping exercise has established what knowledge is important to your business, you need to ensure that it's available where and when it's needed - wherever it comes from. Knowledge can come from a bewildering variety of sources - databases, records management systems, document management systems, content management systems, and of course people.

Integrating these disparate sources is always a challenge, but one which becomes infinitely easier within an effective Knowledge Architecture.

Knowledge Architecture: Organizing Access to Knowledge

InfoPlex specialize in the techniques involved in organizing access to knowledge - ontologies, taxonomies, thesauri, metadata schemas, metadata repositories - whether by browsing or by search. We are also experienced in interfacing with the standard access channels - intranets, Web sites and portals - and the technologies which support access, interoperability and re-purposing, such as XML and XTM Topic Maps.

Client Cases

A major UK provider of metropolitan transportation engaged InfoPlex to build a taxonomy-based Expertise Directory for its Engineering Department. The Directory provided engineering staff with access to expertise which would otherwise have been inaccessible.

InfoPlex were engaged by a major EU financial institution on a two-year project to introduce Electronic Document and Records Management organization-wide. InfoPlex guided an internal team in building a corporate metadata profile and a comprehensive business activity classification covering all 12 Directorates. InfoPlex also provided implementation support for information access in the chosen EDRM system.

InfoPlex provided taxonomy development services for a major UK provider of metropolitan transportation during the third-phase roll-out of a company-wide EDM system. The faceted taxonomy reflected business responsibilities and priorities, as well as engineering disciplines and community perspectives.

An internationally-known information services provider contracted InfoPlex to provide specialist taxonomy development services for their client, a major UK government department. The taxonomy was to be employed both for detailed subject indexing in an EDRMS, and for navigational use in the department's intranet and web sites. The taxonomy was therefore designed to reflect terminology in use both within the department and by its major stakeholder communities, internal and external.